Job Application - TLC Family Resource Center

Job Posting CLOSED

Administrative Assistant

The role of the Administrative Assistant is to provide customer service and front desk coverage 8:30-4:30 Monday through Friday. The person in this position will also provide administrative support to the organization including tasks such as data entry, filing, copying, scanning and mailing.


Customer Service (60%)

• Greets and assists visitors with professionalism and respect

• Answers and screens phone and company email

• Accepts deliveries, sorts and distributes mail and packages

• Sorts and distributes concrete supports to clients such as diapers, food, etc.

• Assists clients with enrolling in workshops and classes or completing agency forms

• Provides basic resource navigation and support connecting to other agencies

Office Management (10%)

• Inventories and orders office supplies following purchase order process

• Schedules, prepares, and breaks down meeting spaces for staff and partners

• Manages and tracks Chromebook Lending Library

Administrative Tasks (20%)

• Assists staff and managers with office tasks including filing, scanning, copying, etc.

• Prepares materials for outreach and programs including binders, flyers, etc.

• Edits and formats documents including letters, reports, and newsletters

• Accurately completes data entry tasks in various databases or Excel worksheets

• Accurately enters referral data into Apricot database in timely manner 

Meetings/Training/Supervision (10%)

• Participates in trainings with staff to learn about programs

• Participates in trainings on various tools that will support job tasks

• Participates in required team trainings for professional development

• Participates in supervision and self-evaluation



• 2+ years customer service experience

• Strong written and verbal communication skills

• Ability to prioritize tasks and meet deadlines

• Comfortable with various computer programs such as MS Office Suite and Office365

• Commitment to learning new things and double-checking work for accuracy


• Ability to maintain confidentiality and practice healthy boundaries with staff and visitors

• Work independently while being an exceptional team member

• Ability to provide a warm, inviting environment for all staff and visitors

• Values and embraces diversity

Supervisor:  Executive Director                                              Salary:  $18.00-$20.00                          

Location:  Administrative Office (not remote)                     Hours: 40 hours per week